Course syllabus IBC - Intercultural Business Communication (ŠAVŠ - Sklad předmětů)

     Czech          English          

Course title: Intercultural Business Communication
Semester: -- item not defined --
Course supervisor: Mgr. Eva Švejdarová, Ph.D., M.A.
Supervising department: Department of Human Resources Management (ŠAVŠ)
Prerequisites for registration: none
Time allowance: full-time, 0/2 (hours of lectures per week / hours of seminars per week)
Type of study: usual
Form of teaching: seminar
Mode of completion and credits: Classified fulfillment of requirements (3 credits)
Course objective:
We live in an era of rapid globalization in which being able to communicate across cultures is imperative to our ability to function in a diverse workplace. Knowing how to navigate cultural differences is an increasingly valuable skill that will make you a more valuable employee. This interactive course is designed to help you become a better communicator in intercultural situations.
Course methods: Lectures, case studies, presentations, role-playing, intercultural critical incidents, group discussions, self-assessments
Course content:
1.Intercultural communication concepts I (allowance 0/2)
a.the concept of culture
b.cultural onion/iceberg
c.self-awareness and culture
d.communication as a process

2.Intercultural communication concepts II (allowance 0/2)
c.perceptions and generalizations
d.ethnocentrism, ideal culture vs. real culture
e.prejudice, discrimination and stereotypes

3.Intercultural encounters (allowance 0/2)
a.DMIS model
b.examples of intercultural development
c.Intercultural Development Inventory (IDI)
d.Describe-Interpret-Evaluate tool (DIE)

4.Critical incidents I (allowance 0/2)
a.building a cultural profile
b.looking for cultural clues
c.cultural orientations

5.Critical incidents II (allowance 0/2)
a.the concept of “face”
b.non-verbal communication
c.creating critical incident

6.Intercultural business negotiation I (allowance 0/2)
a.understanding basics to negotiation
b.intercultural communication specifics in international business negotiations
c.intercultural negotiations and non-verbal behaviors

7.Intercultural business negotiation II (allowance 0/2)
a.communication: direct/indirect private/public
c.variations in etiquette, politeness and emotions expression

8.Intercultural business negotiation III (allowance 0/2) case studies on intercultural business negotiations

9.Intercultural communication in management I (allowance 0/2)
a.managing diversity at workplace
b.ethnicity, nationality, race, gender, age, religion, culture, sexual orientation, perspectives, thinking styles, job level, skills, experiences, physical abilities, language
c.managing culturally diverse teams

10.Intercultural communication in management II (allowance 0/2) ethics in intercultural environment
b.motivating across cultures
c.intercultural conflict resolution

11.Intercultural competency (allowance 0/2)
a.building intercultural competency
b.changing cultural lenses
c.cultural humility

Learning outcomes and competences:
After completing the course, student:
-Acquire knowledge, skills and attitudes that increase intercultural competence
-Explain how cultural differences affect business, negotiations, management styles and the workplace
-Explore cultural self-awareness, other culture awareness, and the dynamics that arise in interactions between the two
-Understand and apply the concepts of intercultural communication in business

Teaching methods and workload (hours of workload):
Type of teaching methodDaily attendance
Direct teaching
     Attendance of lectures12 h
     Attendance of courses/seminars/tutorials12 h
     Course reading and ongoing preparation15 h
     Composing of individual (seminar) work10 h
     Composing of presentation15 h
     Searching, assesment and data processing (MT, BT)10 h
     Preparation and final presentation of thesis (MT, BT)10 h
Total84 h
Assessment methods:
Requirement typeDaily attendance
Active lecture/seminar/workshop/tutorial participation10 %
Term paper50 %
Presentation40 %
Total100 %
Course completion:
The requirements for a successful completion of the course are:
- active participation (meaning not simple attendance but actual involvement in class) - 10%
- progressive assessment (evaluated through mini tasks throughout the semester) - 50%
- presentation - 40%
Support for combined/distance forms of study:
Not applicable. The course is delivered only in full time form.
Reading list:
Language of instruction: English
NAKAYAMA, T. -- MARTIN, J. Intercultural Communication in Contexts. Boston: McGraw-Hill, 2017. 576 p.
BROWAEYS, M. Understanding Cross-Cultural Management. London: Pearson Education Limited, 2015. 504 p.
SCHNEIDER, S C. -- BARSOUX, J L. Managing across Cultures. 2nd ed. Edinburgh: Prentice Hall Press, 2003. 330 p. ISBN 978-0-273-64663-1.

Study plans:
-- item not defined --
Run in the period of: WS 2019/2020, SS 2017/2018, WS 2017/2018, WS 2015/2016, SS 2014/2015, WS 2013/2014   (and older)
Course tutor: Mgr. Eva Švejdarová, Ph.D., M.A. (supervisor)
Teaching language: Czech, English
Room: Mladá Boleslav

Last modification made by Mgr. Eva Švejdarová, Ph.D., M.A. on 09/30/2018.

Type of output: