Course syllabus MNK - Quality Management (ŠAVŠ - Sklad předmětů)

     Czech          English          

Course title: Quality Management
Semester: -- item not defined --
Course supervisor: Ing. et Ing. Martin Folta, Ph.D.
Supervising department: Department of Logistics, Quality and Automotive Technology (ŠAVŠ)
Prerequisites for registration: not Bachelor state examination
Time allowance: full-time, 2/2 (hours of lectures per week / hours of seminars per week)
part-time, 0/12 (lectures per period / seminars per period)
Type of study: usual
Form of teaching: lecture, seminar
Mode of completion and credits: Exam (4 credits)
Course objective:
To acquaint students with issues of quality management as an important part of corporate management. Through lectures and exercises will be presented the basic principles and concepts of modern quality management. Will be presented, procedures, methods and tools useful in the work of senior managers at the design and product development, purchasing and cooperation with suppliers, the actual implementation of products and services, as well as in the stages associated with delivering products to customers. Application of the process approach to quality management, performance review forms a description of quality management systems, improving the methodology, assumptions achieving business excellence and quality management development trends among the cross-sectional areas of the subject.
 
Course methods: Presentation, use of expert studies, videos and practical demonstrations, team work in groups.
 
Course content:
1.Introduction to quality, historical development and future of quality management (allowance 2/1)
2.Principles and concepts of quality management - the process approach, industry standards, application of requirements based on ISO standards and TQM (allowance 4/2)
3.Top management in systems of quality management - strategy, policy, objectives, responsibilities and authority, benchmarking (allowance 2/1)
4.Quality Management in the design and development phase - methodological approaches and methods of quality planning (allowance 2/1)
5.Quality Management in purchasing - supplier relationship management (allowance 2/1)
6.Quality and product realization, quality and sale - Control of nonconforming product, identification and traceability, verification of conformity of the product in mass production, complaints and claims, product liability (allowance 2/1)
7.The human factor in quality management - the role, motivation, communication, development and management of employees (allowance 2/1)
8.Continuous improvement in quality management systems - methodology and methods of continuous improvement (allowance 2/1)
9.Review of quality management systems - audits and self-assessment (allowance 2/1)
10.EU approach to quality management - processes and modules for conformity assessment, CE conformity mark (allowance 2/1)
11.Metrology in quality management systems (allowance 2/1)
12.Selected methods and tools for quality planning and continuous improvement of quality (allowance 4/2)
 
Learning outcomes and competences:
After completing the course, student will be able to:
 
-Will apply a system and process approach in organizations and will explain the essence of the certification process and its rules
-Will define the main principles of quality management and will interpret the basic concepts of quality management
-Will describe the principle of continuous improvement of quality and will use appropriate methods and tools for quality planning and quality improving
-Will explain the methodological approaches of quality management in the pre-serial phase and the serial phase of product life cycle

Teaching methods and workload (hours of workload):
Type of teaching methodDaily attendanceCombined form
Direct teaching
     Attendance of lectures24 h0 h
     Attendance of courses/seminars/tutorials24 h12 h
     Consultations with teacher (part-time form of study)0 h7 h
Self-study
     Course reading and ongoing preparation10 h37 h
     Composing of individual (seminar) work10 h14 h
     Preparation for final oral exam16 h14 h
Total84 h84 h
 
Assessment methods:
Requirement typeDaily attendanceCombined form
Active lecture/seminar/workshop/tutorial participation10 %0 %
Term paper20 %30 %
Presentation10 %10 %
Final test20 %20 %
Final oral exam40 %40 %
Total100 %100 %
 
Course completion:
Active participation in the exercise (min. 80% of attendance).
Creating a successful defense of the semester work.
Successful completion of written test (minimum 75%).
Successful completion of oral exam (2 questions).
 
Support for combined/distance forms of study:
For lessons are available working papers, case studies from industry, the possibility of individual consultations with the lecturer (office hours).

Consultation with the teacher (tutor) may take place through a school set up e-mail accounts on the basis of agreed terms and in personal meetings during office hours announced by specially for the students attending combined form of study.
Students can attend lectures and seminars on the subject in the context of full-time study and use other office hours offered by the teacher outside the schedule of combined studies.
 
Reading list:
Basic:
Language of instruction: Czech
NENADÁL, J. Systémy managementu kvality: Co, proč a jak měřit. Praha: Management Press, 2016. 304 p. ISBN 978-80-7261-426-4.
Language of instruction: English
EVANS, J. -- LINDSAY, W. Managing for Quality and Performance Excellence, 10th Edition. Boston, MA, USA: South-Western, Cengage Learning, 2017. ISBN 978-1-305-66254-4.

Recommended:
Language of instruction: Czech
NENADÁL, J. -- PETŘÍKOVÁ, R. -- TOŠENOVSKÝ, J. -- NOSKIEVIČOVÁ, D. Moderní management jakosti.: Principy, postupy, metody. 1st ed. Praha: Management Press, 2008. ISBN 978-80-7261-186-7.
PLURA, J. Plánování a neustálé zlepšování jakosti. Praha: Computer Press, 2001. 244 p. ISBN 80-7226-543-1.
VEBER, J. Management kvality, environmentu a bezpečnosti práce.: Legislativa, systémy, metody, praxe. 1st ed. Praha: Management Press, 2006. 358 p. ISBN 80-7261-146-1.
VEBER, J. Řízení jakosti a ochrana spotřebitele. Praha: Grada, 2006. ISBN 978-80-247-1782-1.
NENADÁL, J. Integrovaný systém řízení. Praha: Verlag Dashöfer, 2005. ISBN 80-86897-02-8.
NENADÁL, J. Benchmarking. mýty a skutečnost.: Mýty a skutečnost. 1st ed. Praha: Management Press, 2011. ISBN 978-80-7261-224-6.
NENADÁL, J. -- TOŠENOVSKÝ, J. -- PLURA, J. -- NOSKIEVIČOVÁ, D. -- PETŘÍKOVÁ, R. Moderní systémy řízení jakosti.: Quality Management. 2nd ed. Praha: Management Press, 2007. 282 p. ISBN 978-80-7261-071-6.
MACHAN, J. -- ČERMÁKOVÁ, B. Quality assurance methods applied at the product development stage - application in the automotive industry. Praha: Czech Technical University in Prague, Faculty of Mechanical Engineering; Škoda AUTO, a.s., 2008. ISBN 978-80-01-04119-0.
Language of instruction: English
FOLTA, M. Problems Solving Model in Supply Chains. In CLC 2012: Carpathian Logistics Congress. 1st ed. Ostrava: TANGER, 2012, p. 446--453. ISBN 978-80-87294-36-9.
GRAMLING, A. -- RITTENBERG, L. -- JOHNSTONE, K. Auditing: A Risk Based-Approach to Conducting a Quality Audit, 10th Edition. Boston, MA, USA: Cengage Learning, 2016. ISBN 978-1-305-08057-7.
JIANG, R. Introduction to Quality and Reliability Engineering (Springer Series in Reliability Engineering) 2015th Edition. Beijing, China: Science Press, 2015. 380 p. ISBN 978-3-662-47214-9.

Study plans:
B-EM-BAL Business Administration and Operations, Logistics and Quality Management, full-time form, initial academic year WS 2013/2014
B-EM-BAL Business Administration and Operations, Logistics and Quality Management, part-time form, initial academic year WS 2013/2014
B-EM-BAL Business Administration and Operations, Logistics and Quality Management, part-time form, initial academic year WS 2018/2019
B-EM-BAL Business Administration and Operations, Logistics and Quality Management, full-time form, initial academic year WS 2018/2019
B-PM Průmyslový management, full-time form, initial academic year WS 2018/2019
Track BLMK Logistics and Quality Management part-time form, initial academic year WS 2019/2020
B-LMK Business Administration - Major in Logistics and Quality Management, part-time form, initial academic year WS 2019/2020
Track BLMKE Logistics and Quality Management full-time form, initial academic year WS 2019/2020
B-LMKE Business Administration - Major in Logistics and Quality Management, full-time form, initial academic year WS 2019/2020
Track BLMK Logistics and Quality Management full-time form, initial academic year WS 2019/2020
B-PM Průmyslový management, full-time form, initial academic year WS 2019/2020
B-LMK Business Administration - Major in Logistics and Quality Management, full-time form, initial academic year WS 2019/2020
 
Run in the period of: WS 2019/2020, SS 2018/2019, WS 2018/2019, SS 2017/2018, WS 2017/2018, SS 2016/2017   (and older)
Course tutor: Ing. et Ing. Martin Folta, Ph.D. (examiner, instructor, lecturer, supervisor)
Teaching language: Czech, English
Room: Mladá Boleslav


Last modification made by Ing. et Ing. Martin Folta, Ph.D. on 06/03/2018.

Type of output: